Free patient car parking at rear

Enter Federation University

Turn right at first roundabout

Enter through boom gate

Federation University students exempt-fines apply

Please obtain parking permit  or from reception

Public Transport to Berwick Healthcare

The Berwick train station is a short 2 minute walk from Berwick Healthcare.

Busses 834 and 847 stop directly outside the practice.

After hours services

For urgent medical attention please call 000 or attend the Emergency Department at Casey Hospital in Kangan Drive, Berwick.

For non urgent medical attention you can contact the National Home Doctor Service on Ph. 137425 

Bulk Billed. In Home. Out of Hours.

   Weekdays from 6pm. Saturdays from 10am. All day Sunday and Public Holidays

Please be advised that the visiting doctor is not a doctor practicing at our clinic. We receive correspondences when our regular patients are seen by National Home Doctor Service. http://www.homedoctor.com.au/

Alternatively for over the phone advice call our "Nurse On Call" service 1300 60 60 24

Child and Maternal Health 24/7 Hotline 132229

Virtual Emergency Department https://www.vved.org.au/

FEEDBACK—COMPLIMENTS & COMPLAINTS

Compliments: If you are happy with our service we would love to hear.  If you would like to share this information on Google reviews .

For our general Feedback Survey click here.

Complaints: We appreciate your feedback and prefer to deal with any problems inhouse. Please click on the Feedback Survey above to fill out and submit online or alternatively contact the Practice Manager on 97961500 to discuss.

If you are still not satisfied with the outcome of your contact with Berwick Healthcare the appropriate agency to follow up is below:

Address: Level 26, 570 Bourke Street Melbourne Vic 3000

Phone: 1300582113

Website: hcc.vic.gov.au

Patient Survey and Improvements

Thank you to everyone who participated in the recent patient survey to see how we are performing in areas of privacy, communication, continuity of care and access and availability.                    

We were pleased to see that we met with above average score in majority of aspects.  A copy of the survey is available here.  Also a hard copy is available in the waiting room or please ask reception. 

There were 3 areas of the survey that the clinic needed improving -

1. Doctor's running on time – We are constantly working towards better time management. Below are the improvements we have already made;

• Placing breaks throughout our doctors days for catch up time.
• Setting up the right time length for our online appointment categories.
• Asking our doctors to educate patient's on the right amount of time to allocate for future bookings.
• Advising patients how many people before them to go in and see the doctor.

2. Able to see doctor quickly when needed

• We have 'On Day Only' blocked time slots that will only become available on the day. This is to ensure that we have available last-minute appointments.

3. It is easy to make an appointment at a time and day that suits me

• Our appointment calendar is published via our online booking system, Health Engine.