How did we do?

We appreciate & respect all our patients Feedback. Take this short 1 minute survey and let us know your opinion on visiting our clinic.

Name (Optional)

How do you describe your experience when making a booking?

Great

Good

Average

Bad

Awful

Additional Comments?

Would you describe your experience at the Reception/Front Desk as satisfactory?

Yes

Additional Comments?

Were you satisfied with your visit with the Doctor / Healthcare Clinician?

Yes

Additional Comments?

Would you return to Berwick Healthcare for future appointments?

Yes

If there were no appointments available, where would you have gone instead?

Another practice / Service

Nowhere, I would have waited for an available appointment

Given up

Gone to an Emergency Department

Were you seen within a reasonable time frame?

Yes

Would you like to comment on anything else?

Complaints: We appreciate your feedback and prefer to deal with any problems inhouse. You can continue to submit this form online or alternatively you can contact the Practice Manager on 97961500 to discuss.

If you are still not satisfied with the outcome of your contact with Berwick Healthcare the appropriate agency to follow up is below:

Health Complaints Commissioner

Address: Level 26, 570 Bourke Street Melbourne Vic 3000

Phone: 1300582113

Website: hcc.vic.gov.au

By Communicating electronically with Berwick Healthcare, I dismiss the practice from all claims, losses, expenses and liabilities caused by any problems in using electronic mail with the risk of interception by third parties and non-recipients.

I Agree

Email address

On campus with Federation university

Postal Address: PO Box 827, Berwick 3806 Location: 76 Clyde Road, Berwick Vic 3806 Phone: (03) 97961500 Fax: (03) 97961300 Email: reception@berwickhealthcare.com.au

My Healthcare Rights

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